How do I view my explanation of benefits statements online?

Who is this for?

If you have a Blue Cross Blue Shield of Michigan or Blue Care Network Medicare medical plan, or Medicare Part D prescription coverage this information can help view your EOBs online.

Your explanation of benefits, also called an EOB, is an important tool to help you keep track of your plan usage. Every time you get a new Medicare medical or Part D prescription coverage explanation of benefits, you can save time and paper by signing up to view them online.

How to view your medical explanation of benefits online

You can view your online EOBs by following these steps.

  1. Log in to your account at If you haven’t registered, follow the instructions to sign up.
  2. Your latest EOB will be under Claims on the top menu. You can choose to receive only your EOBs online, eliminating the paper statements that get mailed to your home.

We’ll notify you by email whenever a new EOB is available. To opt out of paper EOBs, click EOB Delivery Options while viewing your EOBs online. Select I want electronic EOBs from the pop-up menu.

You can change your delivery method at any time. Just go to the Account Settings section and choose Paperless Options.

How to view your prescription drugs explanation of benefits statement online

You can follow these steps to start receiving your EOBs online.

  1. Log in to your account at If you haven’t registered, follow the instructions to sign up.
  2. Select My Coverage.
  3. Select Prescription Drugs.
  4. Select Mail Order under Where to go for care. This takes you to the Express Scripts website.
  5. Select My Account.
  6. Select Edit Preferences in the Communication Preferences section.
  7. Choose Reduce clutter, select get printed materials online and select the first option, Receive online and notify me when available.

Once you complete these steps you’ll receive your Part D Explanation of Benefits online instead through the mail. We’ll send you an email notice when a new statement is available.

Still have questions?

Please call the customer service number that’s listed on your EOB or on the back of your Blue Cross ID card.