How do I view my explanation of benefits statements online?

Who is this for?

If you have a Blue Cross Blue Shield of Michigan or Blue Care Network Medicare medical plan, or Medicare Part D prescription coverage this information can help view your EOBs online.

Your explanation of benefits, also called an EOB, is an important tool to help you keep track of your plan usage. Every time you get a new Medicare medical or Part D prescription coverage explanation of benefits, you can save time and paper by signing up to view them online.

Medical explanation of benefits

You can view these EOBs online by following these steps:

  1. Log in to your bcbsm.com account to view your prescriptions coverage. If you haven’t created an account yet, register now.
  2. Your latest EOB will be under Claims on the top menu. You can choose to receive only your EOBs online, eliminating the paper statements that get mailed to your home.

We’ll notify you by email whenever a new EOB is available. To opt out of paper EOBs, click EOB Delivery Options while viewing your EOBs online. Select I want electronic EOBs from the pop-up menu.

You can change your delivery method at any time. Just go to the Account Settings section and choose Paperless Options.

Prescription drugs explanation of benefits

You can view these EOBs online by following these steps:

  1. Log in to your bcbsm.com account to view your prescriptions coverage. If you haven’t created an account yet, register now.
  2. Select Get Started to go to our pharmacy website.
  3. Select My Profile in the navigaton bar.
  4. Locate Manage Information and select My Documents.
  5. View your EOB results here by previewing or downloading them as a PDF.

Still have questions?

Please call the Customer Service number that’s listed on your EOB or on the back of your Blue Cross ID card.